How do you manage the products that need
warranty service?
Takary Services is the easy, flexible and secure tool to manage your entire end-to-end products flow that require warranty service management. Reception product controls, rules engine that verifies whether or not the product has a warranty, cases control dashboards of all applicable products, traceability and messaging of each case to the end customers and technical services, this and much… much more...
Do you have complete traceability of post-sale flow of Warranty Service ?
- Do you have the ticket information, warranty, transportation, Technical Service data sheet, all in one place?
- What controls do you have at the time of receipt of faulty products?
- Do you follow up with your customers on what is happening with their product at the time it is under process?
- How do you reconcile the products you shipped and received from a warranty Service?
- How do you control the exchange of faulty products?
- Do you have logistics tracking of the products sent to a Warranty Service?
- If the product does not have a Warranty, how do you control if the customer wants to pay for the repairments?
Takary Services is the tool that answers all these questions and more. Instantly, easily and in real time.
What can Takary Services do for me?
The complete, flexible and friendly solution for your management.
Savings
Decrease product losses and increase the efficiency and productivity throughout your branches.
Quality
Quality Control in the reception of products with failures and increased reliability in product reviews.
Traceability
Monitoring of each generated case and control of compliance with SLAs to the client.
Messenger service
Sending of informative messaging in each part of the different processes and generation of operational alerts.
Takary Services
- Receipt of faulty products process control.
- Automatically defines which warranty affects the customer's purchase.
- Process steps traceability: reception, transport, warranty/technical service and return.
- Eliminate paperwork and manual controls.
- Keep customers informed about their warranty requests.
- All the information in one place.
How does it work?
So easy…
1
2
3
Register your branch information
The information of your products and warranties are uploaded to the system. This can be accomplished by product family or even SKU.
Register your branch network
Add the receiving branches and Warranties associated with each brand.
Visualize in real time
By Registering your customer cases, you will have all the information online.
Ready to digitize your process ?
Don't wait any longer and schedule your demo today. Our specialists are available to support you throughout the process.
